• Managed Services - Overview
  • How it works?
  • What do we support?
  • i-VERSA Assets
  • Our models - Regular
  • Our models - Advanced
  • How we help you?
  • Download

Managed Services - Overview

Overview:
i-VERSA is a recognized leader in providing reliable and cost effective technology support services to efficiently resolve the complex and persistent technology issues.

i-VERSA Services as Managed Consultant

  • Application Management
  • Security Management
  • Database Management
  • Server Management
  • Network and Storage Services
  • Back up and End user computing

How it works?

i-VERSA Approach and steps:

i-VERSA has adopted the ITIL framework and has established Service Level Management to maintain and improve IT Service quality, through a consistent cycle of agreeing, monitoring and reporting upon IT Service achievements and the instigation of actions to eradicate poor service.

We follow ITIL Event Management process. Event management process ensures that infrastructure problems are resolved before they cause the downtime. i-VERSA event management process makes sure that we respond to each and every event that arises in the infrastructure.

The difference between monitoring and event management is that monitoring scrutinizes events waiting to find an issue on the other hand event management process makes sure that we take appropriate measures after an event flag has been triggered.

What do we support?

i-VERSA supports:

Operating Systems

  • Windows
  • Solaris
  • HP-UX
  • AIX
  • Linux
  • VMware
Database
  • MS-SQL
  • MySQL
  • Oracle
  • Sybase
  • Postgres SQL
Messaging
  • MS-Exchange
  • Lotus Domino
Web / Application Servers
  • Weblogic
  • Websphere
  • iPlanet
  • Apache
  • Tomcat
  • IIS

i-VERSA Assets

i-VERSA assets include:

Network Certifications

  • CCNA/CCNP/CCIE
System Certifications
  • RHCE, SCSA, SCNA, MCSE, MCSD, MCITP
Database Certifications
  • OCP, OCA, MCDBA
Security Certifications
  • CISSP, CISA, BS7799 auditors
Process Certifications
  • ITIL, Six Sigma

i-VERSA Support Model - Regular

If you do not have complex infrastructure on board with you, Our Managed Services - Regular may be the best suited solution.

Although priced to be real affordable, Regular model sure covers the basics of IT services. Some of which include:

  • Monthly Service Report
  • Access to Help Desk
  • SPAM and Virus Protection
  • Backup and Restore services
  • Patch and Update management
  • and more
If you'd like to learn more, services included in this model along with pricing can be downloaded here.

i-VERSA Support Model - Advanced

Managed Services - Advanced model is our most comprehensive solution to your IT needs.

Services offered through our Advanced Model coverage are unprecedented in the market. On top of features as offered through our Regular model, we also include:

  • Dedicated Resources
  • 24 X 7 Phone support
  • Cloud Support
  • Asset Management
  • Application Support
  • and more
Advanced services are offered in

Basic,
General,
Essential
and Ultimate models.

If you'd like to learn more, services included in this model along with pricing can be downloaded here.

How we help you?

Greater ROI
  • Tighter cost control and clarity on the ROI
  • Predictable support and service costs that scale with your business
  • Potential to reduce your cost of IT Management Services
  • Help you avoid the costs and challenges of managing your own IT environment

       Focus on Business
  • Free up your valuable internal resources, enabling them to focus on more value-added work
  • Release strategic IT resources to focus on core business, which enables more productivity.
  • Increase operational efficiencies and scalability
Pro-active approach
  • Increase flexibility and responsiveness to your business needs
  • Improve your customer satisfaction and productivity
  • Effective, efficient and predictable IT Service Management
  • Simplify your IT Infrastructure with improved reliability and availability


       Enhanced Service Levels
  • Enhance service level visibility and management
  • Help increase security, stability and IT Infrastructure availability
  • Ability to integrate existing and new technologies
  • Make the entire IT Infrastructure accountable
  • Greater control of service levels and performance

Download

Click here to Download Managed Services Competency.

Click here to review Managed Services Case studies.

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